- ANTIQUE DOORS
- SALVAGED WOOD
- FIREPLACE MANTELS
- FIREPLACE ACCESSORIES
- ANTIQUE BATH FIXTURES
- NEW BATH FIXTURES
- ANTIQUE WINDOWS
- GARDEN & CAST ALUMINUM
- IRON BRACKETS
- NEWEL POSTS
- COLUMNS, SPINDLES, PORCH POSTS, TRIM
- CEILING FANS
- SALVAGE ART
- ARCHITECTURAL REPLICATIONS
- EDISON BULBS
Shipping & Returns
Most small items are shipped via USPS Priority Mail. Please call 877 737-0554 or email email@example.com for shipping quotes on large items. When e-mailing, please include the item name and #, your complete name, address, and a contact telephone number. Let us know if the shipping location is a business or residence and any other pertinent information such as if your business has a loading dock. Having all the correct information allows us to get you the best shipping options available. Large, odd shaped, and heavily weighted items require special packaging and shipping consideration. All of our items are available for pickup at our store during regular business hours.
All items that are within the UPS guidelines of 130 inches in length and girth combined including packaging will be sent via UPS. The maximum weight allowable with packaging is 150 lbs. Any oddly shaped items which may require a wooden box or the longest side measuring over 60” long may incur an additional charge. All items are priced according to the dimensional weight and the UPS zone chart. We charge the actual cost of shipping plus any packaging fee that may be required for certain merchandise requiring special care to ensure the safety of the package. We offer many ground and air shipping options depending on how soon you need your package. If you would like your package insured, please let us know. Packages can be insured for an additional fee.
Common Carrier and Freight Charges:
Any items that are greater than the UPS guidelines need to be sent via common carrier or freight. Items which are considered freight are doors, sinks, claw foot tubs, and many iron gates and other bulky merchandise. Items can be blanket wrapped or crated. We will determine the best packaging option based on the need of each item, carrier, and destination. Packaging and crating fees will apply. All items are fully insured through the shipping company.
Please note, most common carriers deliver to curbside only and you may need to make arrangements for receiving large crates. Please keep in mind that shipping large items is not cheap. Your business is important to us and we will work to provide the best options available for your merchandise.
Once you have received your merchandise, please inspect all items thoroughly for damages at the time of delivery. Damage claims must be made with the shipping company, not through Southern Accents. Make sure you receive the Bill of Lading or other paperwork from the carrier at the time of delivery.
How to place an order:
All of our inventory can be ordered by calling our showroom at 877 737-0554 during regular business hours. If you have questions or need more information on any item you can also e-mail: firstname.lastname@example.org. We will be happy to answer any questions you may have and assist you with placing your order. We do accept all major credit cards over the phone.
We accept Visa, MasterCard, Discover, and American Express as well as cash or check. A deposit will be required for special or custom orders. <u>We can not hold any item until payment or deposit is received.
We value your business and hope that you are happy with your purchase. Purchases on items under $50 are non-returnable. Returns on purchases over $50 are accepted for exchange or store credit only. Store credits must be used within 1 year from the date of issue. We do not issue cash refunds. We can not refund or issue a credit on any custom work, including repairs or any of our wood shop services.
Custom orders such as hardware and plumbing fixtures are subject to a 25% restock fee if these items need to be returned.
Purchased items must be picked up within 90 days from the date of purchase. Items left for repair, refinishing or custom work must be picked up within 90 days from the date of finished work. Southern Accents is not responsible for any items not picked up within the 90 days. Items not picked up after 6 months will be charged a monthly storage fee. Fee will be assessed at a percentage of the price of the item or repair fee. Any items not picked up within 1 year will be returned to stock. No refunds or credits will be issued on any item that has not been picked up within 1 year.
Southern Accents is not responsible for return freight. Any order cancelled or refused will still be charged full freight. Customer is responsible for return freight charge if an item needs to be returned for exchange or store credit. If you need to return or exchange an item, please contact us at:Southern Accents 308 Second Ave SE
Cullman, Alabama 35055
Showroom Assistance: 877 737-0554
Store Hours: Tuesday - Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 3:00 pm
Closed on Sunday
Monday by appointment only